Shipping policy

SHIPPING POLICY

Last Updated: December 4, 2025

SHIPPING INCLUDED IN PRICING

At Ethereal by Lez, we believe in transparent pricing with no surprises at checkout. All product prices include shipping costs within the United States. The price you see is the price you pay, plus applicable tax.

PROCESSING TIME

Orders are typically processed within 1-3 business days (Monday-Saturday, excluding holidays). You will receive a confirmation email once your order has been placed, and a shipping confirmation with tracking information once your order has shipped.

DELIVERY TIME

Estimated delivery times are 3-7 business days within the United States after your order has shipped. Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather conditions, or other circumstances beyond our control.

SHIPPING CARRIERS

We ship via USPS, UPS, or other reliable carriers. You will receive tracking information via email once your order ships so you can monitor its progress.

SHIPPING LOCATIONS

We currently ship to addresses within the United States. We do not ship to P.O. boxes at this time. Please ensure your shipping address is accurate and complete to avoid delivery delays.

ORDER TRACKING

Once your order ships, you will receive an email with tracking information. You can use this tracking number to monitor your package's journey to your door.

LOST OR DAMAGED PACKAGES

If your package is lost in transit or arrives damaged, please contact us at leslie@etherealbylez.com within 7 days of the expected delivery date. We will work with you to resolve the issue.

UNDELIVERABLE PACKAGES

If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.

CONTACT US

For questions about shipping or to check on your order status, please contact us at: leslie@etherealbylez.com